Your Development

Thanks to an amazing group of talented team members, World Duty Free (WDF) is the market leader in UK airport retail. As part of Dufry, we have over 2,200 shops in 63 countries employing 31,000 staff servicing the shopping needs of 100s of millions of passengers.

Training & Development

Heathrowbags300World Duty Free (WDF) is all about exceeding customer expectations and developing the best 'in-store retail experience' in the industry. Central to any training offered is that customer experience is at the heart of everything we do.  When you join WDF, whether that is in a Retail, Head Office or Distribution role, we offer structured training and development which can open up all sorts of career opportunities throughout the UK and internationally. These include:

  • Induction – everyone who joins us is invited to attend a company induction, giving you an insight into the wider business and what we’re all about.
  • Service Training – we will give you the knowledge and skills to be able to provide exceptional service to all passengers and customers who come and shop with us
  • Product Training – training on all sorts of products we sell; this can be in the classroom or online and is often provided by the reputable beauty, liquor and fashion brands who showcase their best-selling ranges in our stores.
  • Development Training – giving you skills to develop techniques such as giving and receiving feedback, problem solving and decision making right the way through to the management skills you may require for future roles.

We also have talent development programmes such as the Trainee Leader Scheme and Developing Retail Talent, giving development and career opportunities to those with the passion and drive to develop their retail career with us.