Apprenticeships at Heathrow

Thanks to an amazing group of talented team members, World Duty Free (WDF) is the market leader in UK airport retail. As part of Dufry, we have over 2,200 shops in 63 countries employing 31,000 staff servicing the shopping needs of 100s of millions of passengers.

Heathrow Apprenticeship

In our continuous search for new leadership talent we are looking for suitable candidates for our new Retail Team Leading Apprenticeship programme based at Heathrow.   This is a fantastic Apprenticeship and will provide a stimulating opportunity to develop your leadership, commercial and interpersonal skills within our fast-paced retail and service-led environment. 

AppAre you?:

Passionate about wanting to develop a career in retail management with WDF?
Enjoy a challenge and like to think outside of the box?
Want to help shape the future success of our business and its people?

Do you want to learn about?: 

  • Principles of customer service; understand customers and provide good customer service
  • Manage personal performance and development
  • Self-awareness and communication skills
  • Understanding retail consumer law
  • Health & Safety procedures in a workplace
  • Develop working relationships with colleagues
  • Understanding security and loss prevention in a retail business
  • Understand the retail selling process, marketing sales and promotion, products and services merchandising, stock and new technologies to support retail operations

18 to 24 months from August 2016.

Delivery through a combination of classroom based teaching and learning as well as work place training and assessment.

ApprenticeimageEntry requirements

• Aged 18 – 24
• Be legally allowed to work in the UK
• Have lived in the UK for the last three years
• Have no qualification at level 4 or higher
• GCSEs English and Maths A – C grade or equivalent.

Passion, enthusiasm and hard work are all qualities you will need.  


Unfortunately we have filled all of the positions within our current apprenticeship programme at Heathrow and are not accepting any more applications.    

Please visit our working at Heathrow page to see what other opportunities are available.  

at World
Duty Free